Article 1. Definitions 

1.1    The "client" refers to any natural or legal person who engages the services of VIVIANA OTERO.

1.2   The "consumer" refers to the client who is a natural person acting for purposes outside their trade, business, craft, or professional activity.

1.3   The "services" include all work performed by VIVIANA OTERO, registered with the Belgian Crossroads Bank for Enterprises under number 1007.710.828, trading under the commercial name “La Ecoloca”.

Article 2. Agreement

2.1    An agreement is established when the client completes and submits the online registration form.

2.2   For individual classes, an agreement is established when the client signs the Hatha Yoga Individual Class Request Form or any other relevant registration form for individual classes and receives confirmation from VIVIANA OTERO of their registration.

Article 3. Prices and payment

3.1   All prices are displayed in euros and are exclusive of VAT, unless explicitly stated that the prices are inclusive of VAT.

3.2   All payments for individual and group classes must be made before the start of the class via PayPal, bank transfer or cash.

3.3   If payment is not received before the start of the class, VIVIANA OTERO reserves the right to deny participation.

3.4  If a payment is late or missed, the client will be notified and given a 7-day grace period to settle the outstanding amount. After this period, a fixed compensation of 10% of the initial price (minimum €50) and a 12% late payment interest will be automatically applied, without prior notice. This does not affect VIVIANA OTERO’s right to claim additional compensation for proven damages. Any collection costs incurred due to non-payment will be charged to the client.

Article 4. Before and during classes and walks

4.1   The client must arrive on time for yoga classes and guided walks. If a client fails to arrive at the scheduled start time, VIVIANA OTERO reserves the right to deny participation, and the situation will be treated as a late cancellation (article 5.3).

4.2   Clients attending in-person yoga classes agree to adhere to the house rules: shoes are not permitted in the yoga room, the use of a yoga mat is mandatory, food is not permitted in the yoga room, but participants may bring a water bottle. If a client fails to comply with the house rules, VIVIANA OTERO reserves the right to deny participation in the class without refund. Repeated violations may result in exclusion from future sessions.

Article 5. Cancellation and Refund Policy

5.2   Clients must cancel their enrolment via email: hello@laecoloca.org. Cancellations are only valid upon written confirmation from VIVIANA OTERO.

5.2   Payments are non-refundable unless cancellation is requested at least 4 hours before the start of the class. Late cancellations and no-shows are not eligible for refunds.

5.3   For online or remote agreements, consumers have 14 days to withdraw without reason via email: hello@laecoloca.org, in accordance with Article VI.67 of the Belgian Code of Economic Law (WER). This right expires 24 hours before the start of the class.

5.4   VIVIANA OTERO reserves the right to cancel or reschedule a walk or class due to unforeseen circumstances, such as insufficient registrations or instructor unavailability. In such cases, clients may choose between a full refund within 14 days or enrolment in a future class of equivalent value, subject to availability and a timely request. This does not entitle the client to any additional compensation or damages.

5.5   VIVIANA OTERO may refuse services or terminate the agreement if circumstances make cooperation impossible. In such cases, the client is entitled to a refund of the outstanding balance within 14 days. Suspension or termination does not entitle the client to any additional compensation or damages.

5.6   Services already rendered and costs incurred are non-refundable.

Article 6. Limitation of Liability

6.1   VIVIANA OTERO is not liable for: (i) indirect damages, such as consequential losses, lost profits, emotional distress; (ii) damage to or loss of property; (iii) damage resulting from incorrect or incomplete information provided by the client, including details about pre-existing conditions or injuries.

6.2   By participating in services, the client acknowledges the inherent risks of physical exercise and accepts responsibility for their own health and safety. In case of emergency, VIVIANA OTERO may contact emergency services, with the client bearing the costs. VIVIANA OTERO may ask the client to stop participation in any activity if necessary.

6.3   The total liability of VIVIANA OTERO is limited to the fees paid for the services provided.

6.4   The right to claim damages under this agreement expires 14 days after the completion of the services.

6.5   These liability limitations do not apply in cases of intent or gross negligence on the part of VIVIANA OTERO.

Article 7. Liability of the Client

7.1   The client is responsible for any damage suffered by VIVIANA OTERO as a result of the client’s failure to meet their obligations under this agreement.

Article 8. Complaints

8.1   Any complaints must be sent via email to hello@laecoloca.org within 14 days after the delivery of the service, under penalty of forfeiture.

Article 9. GDPR Compliance

9.1   In the context of this agreement, each party may obtain personal data from the other, such as contact details. Each party, in its capacity as a data processor, will comply with applicable laws, including the General Data Protection Regulation (GDPR).

9.2   If VIVIANA OTERO processes personal data, it will be for the purpose of performing the agreement and managing business activities.

9.3   Any client whose personal data is processed has the right to access and request corrections if necessary. To exercise this right, please contact VIVIANA OTERO at the provided contact email: hello@laecoloca.org.

9.4   All personal data will be treated confidentially. Data will not be shared with third parties without explicit consent, unless required by law or to provide services.

9.5   Personal data will be retained only for as long as necessary to fulfil the purpose of the agreement, after which it will be securely deleted unless otherwise required by law.

Article 10. Intellectual Property

10.1   VIVIANA OTERO reserves all rights and powers granted under the Copyright Act or other applicable intellectual property laws. Copyright for all works of VIVIANA OTERO (including logos, drawings, trademarks, designs, plans, etc.) remains with VIVIANA OTERO.

10.2   Unless expressly stated otherwise, the agreed price does not include the transfer of intellectual property or industrial rights in any way.

Article 11. General Terms

11.1   These terms and conditions are an integral part of the agreement between VIVIANA OTERO and the client and govern all services provided by VIVIANA OTERO. By enrolling or participating in these services, the client agrees to comply with these terms and conditions.

11.2   Specific terms and conditions may apply to certain services, such as individual classes or other offerings from VIVIANA OTERO. These specific terms will take precedence over the general terms and conditions.

11.3   These terms and conditions represent the entire agreement between the parties and override any general or special terms proposed by the client unless explicitly accepted by VIVIANA OTERO in writing.

11.4   Any modifications or exceptions to these terms and conditions must be agreed upon in writing.

Article 12. Jurisdiction

12.1   Only Belgian law is applicable.

12.2   In the event of a dispute, the courts of the judicial district of Leuven will have exclusive jurisdiction.

By participating in the services of VIVIANA OTERO, you acknowledge that you have read, understood, and accepted these Terms and Conditions and the disclaimer. You also confirm that you are of legal age and entering into this agreement voluntarily.